Purchase FAQs
Presale:
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Q1. Do I need to register an account before using it?
You create an account on our site through your email before utilizing the application. After enlistment, you can use MoniMaster.
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Q2. What payment methods are available on your website?
We admit different payment techniques, including PayPal, Visa, MasterCard, American Express, Discover, etc.
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Q3. What devices are supported by MoniMaster?
The MoniMaster is achievable with all the Android gadgets running Android 6.0 - Android 14.0 and iPhone/iPad contact running iOS 9.0 - iOS 16 .
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Q4. Can I monitor different devices using only one account?
You can monitor however many gadgets you need to simultaneously, yet every device would be a different arrangement. That implies if you have any desire to screen two gadgets all at once, you want to buy two plans.
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Q5. Can I change my monitored devices without any cost?
Indeed, you can change the monitoring devices however many times as you like inside the rightfulness period, yet you want to unbind the record before adding another one.
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Q6. Can I try MoniMaster for free?
No, there is no free option to use MoniMaster, yet the free demo allows you to encounter the item at no cost.
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Q7. Can I get a refund if I'm not satisfied with your product?
Indeed. You keep the option to demand a refund if you have specialized issues with our item in 30 days or less. For additional subtleties and limitations on discount strategy, visit our Refund Policy page if it's not too much trouble.
After-sales:
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Q1. I don't receive an email after purchasing your software, what can I do?
You will get a Share-it email within a couple of moments after buying effectively; Moreover, MoniMaster will send you an email about how to utilize the item. If you don't get an email, if it's not too much trouble, browse the email address you entered when you bought, or contact our client support for help.
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Q2. What should I do if my sign-up email is inconsistent with my purchase email?
If the buy email is a substantial record, we will make an irregular secret key for you. You can find the hidden word in the email MoniMaster shipped off to you. You can change the secret phrase on your Profile page if you don't have the foggiest idea of dealing with it or still need to go through it under your sign record. If it's not too much trouble, contact client support to move your buy.
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Q3. What should I do if my account is about to expire and I want to renew my subscription?
The auto-renewal is enabled when you purchsed a product. If you have manually canceled the automatic subscription, you can click on "Renew" button of the benefit to turn on auto-renewal. If you do not perform any operation but the benefits are automatically unsubscribed, please re-purchase the product after expiration instead of renewing to ensure that the benefits are automatically subscribed.
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Q4. I have purchased/renewed my order but it still shows expired, why?
If it's not too much trouble, ensure the email address for buying the item is equivalent to the one you're utilizing to join, then revive the site page and sign in once more. If not, contact our client assistance to affirm your buy if it's not too much trouble.
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Q5. Can I upgrade or downgrade my plan?
Indeed, you can. Select the valuing plan you need to update or minimize before completing the buying process. If you don't know how to do that, contact our customer service for help.
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Q6. What if I have a repeat purchase for the same product accidentally?
Please contact our customer service for processing.
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Q7. What if I bought the wrong product?
If you buy an item wrongly, if it's not too much trouble, contact our customer service first to assist you with tackling the issue.
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Q8. What should I do if I want to monitor another device at the same time?
To screen another gadget, you must buy another permit to add this new gadget first.
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Q9. How do I cancel my subscription plan?
Please log in to the member center > "My Product", select the products you have purchased. Click "View Benefits", choose the benefits to be unsubscribed and click "Cancel Subscription".
